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Commissioner to investigate the Department for Work and Pensions’ ability to conduct assessments in Welsh

Today the Welsh Language Commissioner announced that she will open an investigation into the Department for Work and Pensions’ (DWP) Welsh language services. She is investigating following suspicions that DWP does not provide services to the public through the medium of Welsh, which is a commitment in its Welsh language scheme.
The Commissioner has received evidence from several sources that DWP does not use the Welsh language when conducting meetings and ‘ability to work’ assessments.
Opening the investigation, the Welsh Language Commissioner, Meri Huws, said:
"DWP works with vulnerable people – people who need to be able to discuss in their first language. My inquiry will be a way of knowing to which extent the commitments of the language scheme are implemented as they should, without causing any disadvantage to anyone because they want to use Welsh when accessing services.”
The Commissioner approved DWP’s Welsh language scheme in October 2017, and it is this scheme which sets out what services they should provide to the public through the medium of Welsh. In conducting the investigation, the Commissioner will consider evidence gathered from service users, DWP and other interested parties. She will then determine whether DWP has failed to adhere to its language scheme or not.

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