Our role is to place language duties on organisations in Wales. There are two types of language duties in Wales, Welsh language Standards and Welsh language schemes. These language duties explain how organisations in Wales should use Welsh in the workplace, and with the public.
The Welsh Language Standards were created because of a measure passed by the Welsh Assembly in 2011, the Welsh Language (Wales) Measure.
The purpose of Welsh Language Standards is to:
• ensure clarity to organisations in relation to the Welsh language
• ensure clarity to Welsh speakers on what services they can expect to receive in Welsh
• ensure greater consistency in Welsh language services and improve quality to users
The Welsh Language Commissioner follows a strict process to set standards on organisations. If you would like to know more about this, please click here
Who has to comply with the Welsh Standards?
Every Public Services organisation in Wales has to comply with language duties. The organisations that have to comply with Welsh language Standards have been distributed to different sections, and have received language duties at different periods, from 2015- 2019. If you would like to see a list of organisations that have to comply with the Welsh standards, please click here
What the language duties can do for you?
The aim of the language duties is to ensure that organisations in Wales should not treat Welsh less favourably than English. According to the Welsh language standards, organisations should also promote the Welsh language, ensuring that Welsh has an active role in the organisation’s internal administration, and that the language is accessible to the public.
If you’ve received a service from a public organisation in Wales, you should be able to receive your correspondence from them in Welsh. When ringing an organisation, the receiver should greet you bilingually. If you have made an enquiry or complaint to an organisation, and you have done so in Welsh, it shouldn’t lead to any delay in reply. The organisation should also implement policies and record keeping in Welsh, if you wish to see a list of the standards, click here
When phoning an organisation, the recipient should greet you bilingually. If you have made an enquiry or complaint to an organisation, and you have done so in Welsh, your language use should not mean any delay. The organisation should also implement policies and record keeping in Welsh, if you wish to see a list of the standards, click here
How do we let organisations know about language duties?
When setting standards on organisations, we send a document listing the language duties they must comply with; this document is called a 'compliance notice'
. Each organisation must receive six months ' notice before the duties are placed on them. Each organisation receives language duties that are tailor made for their needs.