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Successful Practice

We work with organisations to create successful practice case studies, so that other organisations can transfer these practices to their own workplaces.  Please contact us, or the individuals identified in the studies, to discuss how you can transfer these practices to your organisation.
 
We are looking for practices that not only comply with Welsh language standards or language schemes, but that are also innovative and transferable, and offer good value in terms of time and money, or that go beyond the requirements in order to create opportunities to use Welsh.
 
We are looking in particular for practices relating to: self-regulation; workforce planning and internal use of the Welsh language; promoting the use of services; and the use of language duties to increase the number of speakers and the use of Welsh. 
 
We hope that the successful practices will encourage organisations to innovate, collaborate, and respond proactively to statutory requirements and user expectations. If you would like to discuss cases further, or if you would like to create a case study on a successful practice that you are implementing, please contact us.
 

Case Studies

This section includes case studies based on successful practices brought to the Commissioner’s attention when carrying out regulatory duties.
 
 
Self-regulation
 
 
 
South Wales Police actively collects information on strengths and weaknesses in performance, using complaints as a positive way of understanding what can sometimes go wrong.
 
 
This successful practice relates to Betsi Cadwaladr University Health Board's preparations as it establishes the foundations for the introduction of the standards.
 
 
Rhondda Cynon Taf Council has established the role of compliance officer within the Council's Welsh Language Services Unit, which has led to a better understanding of the standards’ requirements.
 
 
Conwy County Council provides a written translation service for Denbighshire, Wrexham and Flintshire councils as well as Cartrefi Conwy.
 
 
The workforce
 
 
This successful practice relates to the arrangements put in place by the Department for Work and Pensions to increase the number of Welsh speakers applying for posts.
 
 
In order to encourage a positive corporate environment that supports the internal use of Welsh, Isle of Anglesey County Council implements a scheme to increase the use of Welsh within its internal administration.
 
 
 
Researchers from Bangor University have devised a programme to encourage staff to speak Welsh informally with each other.
 
 
 
Providing services
 
 
 
As part of its modernisation plans, digital provision is one of HM Courts and Tribunals Service’s key priorities.
 
 
 
According to Welsh Government, recruiting and retaining Welsh speaking reception staff has always been a challenge. Since the Government started contracting out reception services to an external company, the situation has improved.
 
 
The value of upskilling
 
In response to Welsh language standards requirements, and as it looked for ways to work more efficiently, Vale of Glamorgan Council has changed how it deals with telephone calls within its call centre.
 
 
 
Betsi Cadwaladr University Board provides a Welsh language service on its website which is as easy to use as its English language service.  
 
 
Cwm Taf University Health Board offers Welsh-medium care on a general ward at Ysbyty Cwm Rhondda. 

Providing virtual-reality work experience in Welsh and English
 
Using the latest technology, Careers Wales developed a virtual reality work experience resource for the public in Welsh and English.
 
 
Promotion and facilitation
 
 
 
In order to ensure that Welsh speaking students are aware of the opportunities available to use Welsh, Coleg Cambria gathers information on pupils from their former schools.
 
 
In drawing up the Promotion Strategy for Carmarthenshire and looking beyond the specific target of increasing the number of Welsh speakers, the Council acknowledged the importance of all the activities taking place at local level that were contributing to the increase in the use of the language and in the confidence of Welsh speakers across the county.
 
 
This successful practice relates to the aims of Cardiff Council's 5 year Promotion Strategy, looking in particular at the internal and external consultation methods used by the Council.
 
 
The aim of this project is to contribute positively to increasing the numbers from BAME backgrounds that eventually attend Welsh medium schools.

Click here to watch a video of Newport City Council, Coleg Gwent and other partners' successful practice.

Promoting Welsh language Services
Carmarthenshire County Council ran a campaign to promote the Council's Welsh language services and to encourage the public to contact the Council in Welsh.

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