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A Measure of Success: Successful Practices Seminar

A Measure of Success: Successful Practices Seminar was held on Monday, 5 November 2018 at the Temple of Peace, Cardiff. The purpose of a seminar was to share good practices that relate to the Welsh language, amongst public organisations in Wales.

Here's a taste of the seminar's content. Please click on the headings to discover more about the successful practices in question.

  • Self-regulation

South Wales Police actively collects information on strengths and weaknesses in performance, using complaints as a positive way of understanding what can sometimes go wrong.
This successful practice relates to Betsi Cadwaladr University Health Board's preparations as it establishes the foundations for the introduction of the standards.

Rhondda Cynon Taf Council has established the role of compliance officer within the Council's Welsh Language Services Unit, which has led to a better understanding of the standards’ requirements.
  • The workforce

Doing things differently

This successful practice relates to the arrangements put in place by the Department for Work and Pensions to increase the number of Welsh speakers applying for posts.

Changing the language of work

In order to encourage a positive corporate environment that supports the internal use of Welsh, Isle of Anglesey County Council implements a scheme to increase the use of Welsh within its internal administration.

Click here to watch a video of Isle of Anglesey County Council's successful practice.

Changing the language habits of staff

Researchers from Bangor University have devised a programme to encourage staff to speak Welsh informally with each other.

Click here to watch a video of Canolfan Bedwyr, Bangor University's successful practice.

  • Providing services

The Welsh language online

As part of its modernisation plans, digital provision is one of HM Courts and Tribunals Service’s key priorities.

Click here to watch a video of HM Courts and Tribunals Service’s successful practice.

Providing via third party

According to Welsh Government, recruiting and retaining Welsh speaking reception staff has always been a challenge. Since the Government started contracting out reception services to an external company, the situation has improved.

Click here to watch a video of Welsh Government's successful practice.

The value of upskilling

In response to Welsh language standards requirements, and as it looked for ways to work more efficiently, Vale of Glamorgan Council has changed how it deals with telephone calls within its call centre.

Click here to watch a video of Vale of Glamorgan Council's successful practice.

  • Promotion and facilitation

Tailoring 16+ 

In order to ensure that Welsh speaking students are aware of the opportunities available to use Welsh, Coleg Cambria gathers information on pupils from their former schools.

Measuring success

In drawing up the Promotion Strategy for Carmarthenshire and looking beyond the specific target of increasing the number of Welsh speakers, the Council acknowledged the importance of all the activities taking place at local level that were contributing to the increase in the use of the language and in the confidence of Welsh speakers across the county.

Developing a bilingual Cardiff

This successful practice relates to the aims of Cardiff Council's 5 year Promotion Strategy, looking in particular at the internal and external consultation methods used by the Council.

Increasing opportunities for everyone

The aim of this project is to contribute positively to increasing the numbers from BAME backgrounds that eventually attend Welsh medium schools.

Click here to watch a video of Newport City Council, Coleg Gwent and other partners' successful practice.


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