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How to complain?

You can make a complaint about the lack of opportunities to use Welsh, unsatisfactory service in Welsh, or if someone has interferred with your freedom to use Welsh, by

E-mail: send a message to post@welshlanguagecommissioner.wales
 
Twitter: send a direct message to @ComyGymraeg
 
Facebook: send a direct message to the Welsh Language Commissioner's page

 

When making a complaint, please provide as much information as possible, including:

Personal details:

  • Your name
  • Contact details (e-mail, home address or other address, phone number)

 

Information about the complaint:

  • Name of the organisation or person you are complaining about
  • Contact details of the organisation or person
  • Description of what happened
  • Explanation of how this has affected you directly
  • When did you first become aware of the problem
  • Have you complained to the organisation, and if so, what was their response

 

Complaining on behalf of someone else:

  • Name of the person you are complainig on their behalf
  • Contact details (e-mail, home address or other address, phone number)
  • Information about the complant as outlined above
  • Your relationship with the person
  • Why you are complaining on the person’s behalf

You are welcome to contact us on 0345 6033 221 to receive further information on how to submit a complaint, or to discuss how we will deal with your complaint.

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