The Welsh Language Act 1993 gives the Welsh and English language equal status in public life in Wales. It places a duty on the public sector to treat both languages equally when providing services to the public.
According to the Act, public organizations are required to prepare a language scheme to explain which services they will provide in Welsh. For example, a scheme may explain how an organization will respond to phone calls, letters or emails from Welsh speakers. It may also describe how the Welsh language will be used on signs, forms and publications.
Part of the Welsh Language Commissioner’s work is to ensure that organizations comply with their language schemes. The Commissioner’s Regulatory Framework, which came into effect on 1 April 2016, explains how the Commissioner intends to regulate Welsh language schemes from that date forward.