About what can you complain?
you feel that you have received an unsatisfactory service, or that an organisation
has treated the Welsh language less favourably than the English language, you
can complain to us. You can also contact us to apply for us to consider a claim
of interference with your freedom to use Welsh.
About who can you complain?
is some difference in the way we deal with complaints, depending on the legal
position of organisations:
- Organisations implementing standards
(You can complain to us straight away about these organisations)
- Organisations implementing Welsh
language schemes (You will need to complain to the organisation
in the first instance)
we don’t have any legal powers to investigate complaints about businesses and
charities in most cases, we’d like to hear your thoughts and concerns. We
use your experiences as a basis to show the demand for Welsh language
services and to remind them of the official status of the Welsh language
in Wales. We encourage you to complain to the business or charity in the
- You may
apply for us to consider an allegation of an interference with your freedom
to use the Welsh language. Any kind of organisation, or any individual,
can be responsible for an alleged interference with your freedom to use the
Welsh language in Wales.
How to complain?
You may complain by completing a form. A
link to the complaints for can be see on the right hand side of this page.
You are expected to submit your complain
within 12 months from becoming aware of the problem.
How we will deal with your complaints
learn how we deal with complaints, click on the links below:
Investigations and enforcement
Appealing against the Commissioner’s
and complainants may present an application or appeal to the Welsh Language
Tribunal with regard to the Commissioner’s decisions about complaints and
investigations into compliance with standards. More information can be seen on
the Tribunal’s website.