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The register will be updated once the Commissioner has determined on compliance and the period for appeal (or any appeal being made) has expired.
Relevant personInvestigationDate decision notice was given
Bridgend County Borough CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. On 3 June 2016 the Commissioner received a number of complaints from a member of the public. The complaints involved swimming lesson provision of a number of local authorities, including Bridgend County Borough Council. Evidence was provided to support the complaints; this evidence involved the response of the local authorities to queries regarding the availability of Welsh language swimming lessons. In the case of Bridgend County Borough Council, a copy of the Council's response to a telephone enquiry regarding Welsh language swimming lessons was received. The response stated that the Council offered Welsh medium swimming lessons to children but not to adults. The complainant was acting on behalf of other persons, who had made the queries to the councils, but the information submitted did not make it known who these persons were. Consequently, the Commissioner was not satisfied that the complainant was acting on behalf of persons who have been directly affected by the alleged conduct. On that basis, the Commissioner was not of the opinion that the complaints were valid in accordance with section 93 of the Welsh Language Measure. However, the Commissioner was of the opinion that the information received created a suspicion of a failure by the Council to comply with some of the Welsh language standards imposed on it. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standards 81, 84 and 86.14/12/2017
Welsh MinistersThe Commissioner received a complaint on 27/07/2016 from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The Commissioner received an allegation from an individual that training provided by National Union of Journalists Training Wales (NUJTW) between May 2016 – January 2017, and advertised on the NUJTW website was not available in Welsh. It is alleged that NUJTW receives funding from the Welsh Government to deliver the training. The complainant wished to attend a “How to run a successful social media campaign” course in Welsh. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not Welsh Ministers had failed to comply with standard 94.28/11/2017
Welsh MinistersThe Commissioner received a complaint on 12/01/2017 from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint was regarding Student Finance Wales services. The complaint stated that the complainant received a letter entitled ‘Financial evidence needed for tax year 2014-15’ from Student Finance Wales in English only, on 05/01/2017. The complaint also states that that the complainant received a form entitled ‘Evidence Return Form’ from Student Finance Wales in English only, on 05/01/2017. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not Welsh Ministers had failed to comply with standard 2, 5, 7 and 50.21/11/2017
Welsh MinistersThe Commissioner received a complaint on 05/01/2017 from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint was regarding Student Loans Company Limited services. The complaint stated that the complainant received a letter entitled ‘Action required – complete the enclosed form to update your current employment status’ from the Student Loans Company in English only, on 09/12/2016. The complaint also states that the complainant received a form entitled ‘Confirmation of Customer Details Form’ from the Student Loans Company in English only, on 09/12/2016. Additionally, the complainant noted that the Student Loans Company’s website (http://www.slc.co.uk/) is not available in Welsh and that the complainant was unable to speak Welsh to the Student Loans Company on the phone when she called 0300 100 0611 at 16:24 on 05/01/2017. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not Welsh Ministers had failed to comply with standard 2, 5, 7, 8, 9, 10, 50 and 52.21/11/2017
City of Cardiff CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complainant alleged that the microsite established to enable the public to search for current (and historic) planning applications is not available in Welsh and that it is not possible to search for planning applications on the English pages by using Welsh street names or terms. The complainant notes that they followed a link from a Welsh language page on Cardiff City Council's main website. General information on the planning application process is available on the main website in Welsh, but the link to track applications etc as described in leads to the above English only search page for applications. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standard 52, 55 and 56. 17/10/2017
City of Cardiff CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complainant alleged that they received a response in English only to a freedom of information request presented in Welsh to foi@caerdydd.gov.uk. Subsequently the complainant noted that they had received a response in Welsh following a direct complaint made to the Council at the same time as making this complaint. However, the complainant alleged that making the original request in Welsh had caused delay in receiving a response in their preferred language, and therefore that the Welsh language request had been treated less favourably than had the request been made in English. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standard 1. 17/10/2017
City of Cardiff CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complainant alleged that the Welsh language is treated less favourably than the English language on Cardiff Central Library's self service machines as English is their default language, and that a button must be pressed at the bottom of the home screen in order to receive a Welsh language service. The complainant also alleged that the city's car parking self service machines, which are under the control of City of Cardiff Council, display English text on the screen as the default language and that a button must be pressed in order to receive a Welsh language service. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standard 60. 3/10/2017
Neath Port Talbot County Borough CouncilThe Commissioner recieved a complaint from a person on July 21, 2016 which met the conditions of section 93 (3) to (6) of the Welsh Language Measure. The complainant contacted me because he was dissatisfied at having to wait longer than the usual time limit to receive a response to a request for information under the Freedom of Information Act 2000. The complainant submitted his request for information on 14 June 2016. The time limit for receiving a response to a request for information under the Freedom of Information Act 2000 is 20 working days which was 12 July 2016 in this case. The complainant received the Council's response to his request for information on 1 August 2016, 34 working days after submitting the request. The complainant believed that the delay was due to the fact that he had submitted the request in Welsh.26/9/2017
Welsh MinistersThe Commissioner received a complaint on 21/12/2016 from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint involved a standard acknowledgement email sent to a person, after she had corresponded with one of the Welsh Ministers on 8 December 2016 in Welsh. It is alleged that the standard email response was sent in English only. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not Welsh Ministers had failed to comply with standard 1.15/8/2017
Wrexham County Borough CouncilThe Commissioner received a complaint on 31/12/2016 from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. There are two elements to the complaint. Firstly, the complainant alleged that an English only sign had been placed on new pay and display self service machines in Wrexham. A photo was provided showing that the signs were temporary, advising the public that the machines were not as yet operational. The complainant also alleged that the new self service pay and display machines were not fully operational in Welsh; that instructions placed on the machines were in English only and that the machine’s default language on the screen was English. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not Welsh Ministers had failed to comply with standard 60, 61 and 62. 15/8/2017
City of Cardiff CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint was in relation to mistakes and language errors on a Welsh sign in a car park on Severn Road, Canton, Cardiff. The complainant claimed that the sign included Welsh language text that was an incorrect grammatical translation and was not sensible in meaning. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standard 63. 26/7/2017
City of Cardiff CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complainant alleged that he sent an e-mail in Welsh to the mailbox pensions@cardiff.gov.uk and that he received an English only reply on 23 January 2017. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standard 1. 26/7/2017
City and County of Swansea CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint was received on 03/06/2016. The complaint involved swimming lesson provision of a number of local authorities, including Swansea City and County Council. Evidence was provided to support the complaints; this evidence involved the response of the local authorities to queries regarding the availability of Welsh language swimming lessons. In the case of Swansea City and County Council, the Commissioner received a copy of the Council's response to a written query regarding Welsh language swimming lessons. The query was made by email by a member of the public in March 2016. The response stated that the Council did not offer any swimming lessons in Welsh. The complainant was acting on behalf of other persons, who had made the queries to the councils, but the information submitted did not make it known who these persons were. Consequently, the Commissioner was not satisfied that the complainant was acting on behalf of persons who have been directly affected by the alleged conduct. On that basis, the Commissioner was not of the opinion that the complaints were valid in accordance with section 93 of the Welsh Language Measure. However, the Commissioner was of the opinion that the information received created a suspicion of a failure by the Council to comply with some of the Welsh language standards imposed on it. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standards 81, 84 and 86. 25/7/2017
Blaenau Gwent County Borough CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint was received on 03/06/2016. The complaint involved swimming lesson provision of a number of local authorities, including Blaenau Gwent County Borough Council. Evidence was provided to support the complaints; this evidence involved the response of the local authorities to queries regarding the availability of Welsh language swimming lessons. In the case of Blaenau Gwent County Borough Council, the Commissioner received a copy of the Council's response to a written query regarding Welsh language swimming lessons. The query was made by email by a member of the public in May 2016. The response stated that the Council did not offer any swimming lessons in Welsh. The complainant was acting on behalf of other persons, who had made the queries to the councils, but the information submitted did not make it known who these persons were. Consequently, the Commissioner was not satisfied that the complainant was acting on behalf of persons who have been directly affected by the alleged conduct. On that basis, the Commissioner was not of the opinion that the complaints were valid according to section 93 of the Welsh Language Measure. However, the Commissioner was of the opinion that the information received created a suspicion of a failure by the Council to comply with some of the Welsh language standards imposed on it. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standards 81, 84 and 86. 25/7/2017
Vale of Glamorgan CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint was received on 03/06/2016. The complaint involved swimming lesson provision of a number of local authorities, Vale of Glamorgan Council. Evidence was provided to support the complaints; this evidence involved the response of the local authorities to queries regarding the availability of Welsh language swimming lessons. In the case of Vale of Glamorgan Council, the Commissioner received a copy of the Council's response to a written query regarding Welsh language swimming lessons. The query was made by email by a member of the public in March 2016. The response stated that the Council did not have any swimming instructors who could offer swimming lessons in Welsh. The complainant was acting on behalf of other persons, who had made the queries to the councils, but the information submitted did not make it known who these persons were. Consequently, the Commissioner was not satisfied that the complainant was acting on behalf of persons who have been directly affected by the alleged conduct. On that basis, the Commissioner was not of the opinion that the complaints were valid according to section 93 of the Welsh Language Measure. However, the Commissioner was of the opinion that the information received created a suspicion of a failure by the Council to comply with some of the Welsh language standards imposed on it. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standards 81, 84 and 86.25/7/2017
City of Cardiff CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint was received on 03/06/2016. The complaint involved the swimming lessons provision of a number of local authorities, including City of Cardiff Council. Evidence was provided to support the complaints; this evidence involved the response of the local authorities to queries regarding the availability of Welsh language swimming lessons. In the case of City of Cardiff Council, the Commissioner received a copy of the Council's response to a written query regarding Welsh language swimming lessons. The query was made by email by a member of the public in March 2016. In the view of the enquirer, the Council's response did not provide sufficient assurance regarding the availability of swimming lessons in Welsh. The complainant was acting on behalf of other persons, who had made the queries to the councils, but the information submitted did not make it known who these persons were. Consequently, the Commissioner was not satisfied that the complainant was acting on behalf of persons who have been directly affected by the alleged conduct. On that basis, the Commissioner was not of the opinion that the complaints were valid according to section 93 of the Welsh Language Measure. However, the Commissioner was of the opinion that the information received created a suspicion of a failure by the Council to comply with some of the Welsh language standards imposed on it. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standards 81, 84 and 86.25/7/2017
Caerphilly County Borough CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint was received on 03/06/2016. The complaint involved the swimming lessons provision of a number of local authorities, including Caerphilly County Borough Council. Evidence was provided to support the complaints; this evidence involved the response of the local authorities to queries regarding the availability of Welsh language swimming lessons. In the case of Caerphilly County Borough Council, the Commissioner received a copy of the Council's response to a written query regarding Welsh language swimming lessons. The query was made by email by a member of the public in March 2016. The response stated that the Council offered swimming lessons in Welsh in one location, dependent on ability. The complainant was acting on behalf of other persons, who had made the queries to the councils, but the information submitted did not make it known who these persons were. Consequently, the Commissioner was not satisfied that the complainant was acting on behalf of persons who have been directly affected by the alleged conduct. On that basis, the Commissioner was not of the opinion that the complaints were valid according to section 93 of the Welsh Language Measure. However, the Commissioner was of the opinion that the information received created a suspicion of a failure by the Council to comply with some of the Welsh language standards imposed on it. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standards 81, 84 and 86.25/7/2017
Carmarthenshire County CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint was received on 03/06/2016. The complaint involved the swimming lessons provision of a number of local authorities, including Carmarthenshire County Council. Evidence was provided to support the complaints; this evidence involved the response of the local authorities to queries regarding the availability of Welsh language swimming lessons. In the case of Carmarthenshire County Council, the Commissioner received a copy of a record of the Council's response to an oral query regarding Welsh language swimming lessons. A member of the public had enquired about the swimming lessons at a meeting with a member of Council staff in April 2016. The response stated that some swimming lessons were available in Welsh, but there was doubt about the availability of swimming lessons Welsh at certain levels. The complainant was acting on behalf of other persons, who had made the queries to the councils, but the information submitted did not make it known who these persons were. Consequently, the Commissioner was not satisfied that the complainant was acting on behalf of persons who have been directly affected by the alleged conduct. On that basis, the Commissioner was not of the opinion that the complaints were valid according to section 93 of the Welsh Language Measure. However, the Commissioner was of the opinion that the information received created a suspicion of a failure by the Council to comply with some of the Welsh language standards imposed on it. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standards 81, 84 and 86. 25/7/2017
Newport City CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint was received on 03/06/2016. The complaint involved the swimming lessons provision of a number of local authorities, including Newport City Council. Evidence was provided to support the complaints; this evidence involved the response of the local authorities to queries regarding the availability of Welsh language swimming lessons. In the case of Newport City Council, the Commissioner received a copy of the Council's response to a written query regarding Welsh language swimming lessons. The query was made by email by a member of the public in April 2016. The response stated that the Council did not offer any swimming lessons in Welsh. The complainant was acting on behalf of other persons, who had made the queries to the councils, but the information submitted did not make it known who these persons were. Consequently, The Commissioner was not satisfied that the complainant was acting on behalf of persons who have been directly affected by the alleged conduct. On that basis, the Commissioner was not of the opinion that the complaints were valid according to section 93 of the Welsh Language Measure. However, the Commissioner was of the opinion that the information received created a suspicion of a failure by the Council to comply with some of the Welsh language standards imposed on it. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standards 81, 84 and 86. 25/7/2017
Conwy County Borough CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint was received on 03/06/2016. The complaint involved the swimming lessons provision of a number of local authorities, including Conwy County Borough Council. Evidence was provided to support the complaints; this evidence involved the response of the local authorities to queries regarding the availability of Welsh language swimming lessons. In the case of Conwy County Borough Council, the Commissioner received a copy of the Council's response to a written query regarding Welsh language swimming lessons. The query was made by email by a member of the public in May 2016. The response stated that the Council offered swimming lessons in Welsh at one location, but that lessons were usually held in English only in other locations. The complainant was acting on behalf of other persons, who had made the queries to the councils, but the information submitted did not make it known who these persons were. Consequently, the Commissioner was not satisfied that the complainant was acting on behalf of persons who have been directly affected by the alleged conduct. On that basis, the Commissioner was not of the opinion that the complaints were valid according to section 93 of the Welsh Language Measure. However, the Commissioner was of the opinion that the information received created a suspicion of a failure by the Council to comply with some of the Welsh language standards imposed on it. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standards 81, 84 and 86. 25/7/2017
Denbighshire County CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint was received on 03/06/2016. The complaint involved the swimming lessons provision of a number of local authorities, including Denbighshire County Council. Evidence was provided to support the complaints; this evidence involved the response of the local authorities to queries regarding the availability of Welsh language swimming lessons. In the case of Denbighshire County Council, the Commissioner received a copy of a record of the Council's response to an oral query regarding Welsh language swimming lessons. A member of the public had enquired about the swimming lessons in a telephone conversation with a member of Council staff in April 2016. The response stated that it would be possible for the Council to offer bilingual lessons, but not lessons in Welsh only. The response also stated that the Council did not consider that there was a statutory requirement to offer swimming lessons in Welsh. The complainant was acting on behalf of other persons, who had made the queries to the councils, but the information submitted did not make it known who these persons were. Consequently, the Commissioner was not satisfied that the complainant was acting on behalf of persons who have been directly affected by the alleged conduct. On that basis, the Commissioner was not of the opinion that the complaints were valid according to section 93 of the Welsh Language Measure. However, the Commissioner was of the opinion that the information received created a suspicion of a failure by the Council to comply with some of the Welsh language standards imposed on it. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standards 81 and 84. 25/7/2017
Gwynedd CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint was received on 03/06/2016. The complaint involved the swimming lessons provision of a number of local authorities, including Gwynedd Council. Evidence was provided to support the complaints; this evidence involved the response of the local authorities to queries regarding the availability of Welsh language swimming lessons. In the case of Gwynedd Council, the Commissioner received a copy of the Council's responses to written queries regarding Welsh language swimming lessons. The queries were made by email by members of the public in March 2016. The responses indicated that the Council did offer swimming lessons in Welsh in several locations, but there was doubt regarding the availability of Welsh language swimming lessons in other locations. The complainant was acting on behalf of other persons, who had made the queries to the councils, but the information submitted did not make it known who these persons were. Consequently, the Commissioner was not satisfied that the complainant was acting on behalf of persons who have been directly affected by the alleged conduct. On that basis, the Commissioner was not of the opinion that the complaints were valid according to section 93 of the Welsh Language Measure. However, the Commissioner was of the opinion that the information received created a suspicion of a failure by the Council to comply with some of the Welsh language standards imposed on it. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standards 81 and 84. 25/7/2017
Pembrokeshire County CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint was received on 03/06/2016. The complaint involved the swimming lessons provision of a number of local authorities, including Pembrokeshire County Council. Evidence was provided to support the complaints; this evidence involved the response of the local authorities to queries regarding the availability of Welsh language swimming lessons. In the case of Pembrokeshire County Council, the Commissioner received a copy of the Council's responses to written queries regarding Welsh language swimming lessons. The queries were made by email by members of the public in March 2016. The responses indicated that the Council did offer swimming lessons in Welsh in several locations, but there was doubt regarding the availability of Welsh language swimming lessons at some levels, and Welsh language swimming lessons were not offered in other locations. The complainant was acting on behalf of other persons, who had made the queries to the councils, but the information submitted did not make it known who these persons were. Consequently, the Commissioner was not satisfied that the complainant was acting on behalf of persons who have been directly affected by the alleged conduct. On that basis, the Commissioner was not of the opinion that the complaints were valid according to section 93 of the Welsh Language Measure. However, the Commissioner was of the opinion that the information received created a suspicion of a failure by the Council to comply with some of the Welsh language standards imposed on it. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standards 81, 84 and 86.25/7/2017
Rhondda Cynon Taf County Borough CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint was received on 03/06/2016. The complaints involved the swimming lessons provision of a number of local authorities, including Rhondda Cynon Taff County Borough Council. Evidence was provided to support the complaints; this evidence involved the response of the local authorities to queries regarding the availability of Welsh language swimming lessons. In the case of Rhondda Cynon Taff County Borough Council, the Commissioner received a copy of the Council's responses to written queries regarding Welsh language swimming lessons. The queries were made by email by members of the public in May 2016. The responses indicated that the Council did offer swimming lessons in Welsh in some locations, but that swimming lessons were not offered in Welsh in a number of locations. The complainant was acting on behalf of other persons, who had made the queries to the councils, but the information submitted did not make it known who these persons were. Consequently, the Commissioner was not satisfied that the complainant was acting on behalf of persons who have been directly affected by the alleged conduct. On that basis, the Commissioner was not of the opinion that the complaints were valid according to section 93 of the Welsh Language Measure. However, the Commissioner was of the opinion that the information received created a suspicion of a failure by the Council to comply with some of the Welsh language standards imposed on it. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standards 81 and 84. 25/7/2017
Powys County CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint was received on 03/06/2016. The complaint involved the swimming lessons provision of a number of local authorities, including Powys County Council. Evidence was provided to support the complaints; this evidence involved the response of the local authorities to queries regarding the availability of Welsh language swimming lessons. In the case of Powys County Council, the Commissioner received a copy of the Council's response to a written query regarding Welsh language swimming lessons. The query was made by email by a member of the public in April 2016. The list provided in response to the query indicated that swimming lessons were offered in Welsh in one location of the nine listed on the date to which the query related. The complainant was acting on behalf of other persons, who had made the queries to the councils, but the information submitted did not make it known who these persons were. Consequently, the Commissioner was not satisfied that the complainant was acting on behalf of persons who have been directly affected by the alleged conduct. On that basis, the Commissioner was not of the opinion that the complaints were valid according to section 93 of the Welsh Language Measure. However, the Commissioner was of the opinion that the information received created a suspicion of a failure by the Council to comply with some of the Welsh language standards imposed on it. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standards 81 and 84.25/7/2017
Monmouthshire County CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint was received on 03/06/2016. The complaint involved the swimming lessons provision of a number of local authorities, including Monmouthshire County Council. Evidence was provided to support the complaints; this evidence involved the response of the local authorities to queries regarding the availability of Welsh language swimming lessons. In the case of Monmouthshire County Council, the Commissioner received a copy of the Council's response to a written query regarding Welsh language swimming lessons. The query was made by email by a member of the public in March 2016. The response stated that the Council did not offer any swimming lessons in Welsh. The complainant was acting on behalf of other persons, who had made the queries to the councils, but the information submitted did not make it known who these persons were. Consequently, the Commissioner was not satisfied that the complainant was acting on behalf of persons who have been directly affected by the alleged conduct. On that basis, the Commissioner was not of the opinion that the complaints were valid according to section 93 of the Welsh Language Measure. However, the Commissioner was of the opinion that the information received created a suspicion of a failure by the Council to comply with some of the Welsh language standards imposed on it. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standards 81, 84 and 86.25/7/2017
Torfaen County Borough CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint was received on 03/06/2016. The complaint involved the swimming lessons provision of a number of local authorities, including Torfaen County Borough Council. Evidence was provided to support the complaints; this evidence involved the response of the local authorities to queries regarding the availability of Welsh language swimming lessons. In the case of Torfaen County Borough Council, the Commissioner received information which claimed that the Council had indicated, in response to a query, that it did not offer any swimming lessons in Welsh. The query was made by a member of the public in a telephone call to Torfaen County Borough Council on 01/06/2016. The complainant was acting on behalf of other persons, who had made the queries to the councils, but the information submitted did not make it known who these persons were. Consequently, the Commissioner was not satisfied that the complainant was acting on behalf of persons who have been directly affected by the alleged conduct. On that basis, the Commissioner was not of the opinion that the complaints were valid according to section 93 of the Welsh Language Measure. However, the Commissioner was of the opinion that the information received created a suspicion of a failure by the Council to comply with some of the Welsh language standards imposed on it. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standards 81, 84 and 86. 25/7/2017
Wrexham County Borough CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint was received on 03/06/2016. The complaint involved the swimming lessons provision of a number of local authorities, including Wrexham County Borough Council. Evidence was provided to support the complaints; this evidence involved the response of the local authorities to queries regarding the availability of Welsh language swimming lessons. In the case of Wrexham County Borough Council, the Commissioner received written information indicating that an oral query was made by a member of the public on 04/04/2016 at Waterworld Leisure and Activity Centre, Wrexham. This person claimed he was informed by the receptionist that the Council did not offer any swimming lessons designated as being in Welsh, although some of the swimming instructors did speak Welsh. The complainant was acting on behalf of other persons, who had made the queries to the councils, but the information submitted did not make it known who these persons were. Consequently, the Commissioner was not satisfied that the complainant was acting on behalf of persons who have been directly affected by the alleged conduct. On that basis, the Commissioner was not of the opinion that the complaints were valid according to section 93 of the Welsh Language Measure. However, the Commissioner was of the opinion that the information received created a suspicion of a failure by the Council to comply with some of the Welsh language standards imposed on it. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standards 81, 84 and 86. 25/7/2017
Powys County CouncilThe Commissioner received a complaint from a person on 23/12/2016 which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint was regarding the pay and display car park self service machine at Rhayader. The complainant claimed that there was no apparent way of switching from the default English language set on the machine. The complainant therefore claimed that the pay and display self service parking machines failed to function fully in Welsh and treated the Welsh language less favourably than the English language. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standard 60.27/6/2017
Wrexham County Borough CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The nature of the complaint is that a member of the public had contacted the "general enquiries" telephone number of Wrexham County Borough Council (the Council) on 22 September 2016. The complainant alleges that they did not receive a Welsh language service on this telephone line. The complaint notes that the complainant chose option 2 on hearing a standard greeting menu, in order to receive a Welsh language service. After a pause, the complainant heard a standard message offering to answer the call in English by pressing number 1 or suggesting that the complainant call back for a Welsh language service. As the complainant had not pressed 1; after a period of two minutes, the call was disconnected. The complainant noted therefore that this telephone line did not provide a Welsh language service and in addition they were not informed as to when a Welsh language service would be available. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standards 11 and 17. 27/6/2017
Welsh MinistersThe Commissioner received a complaint on 09/08/2016 from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint was regarding an alleged failure by the Welsh Ministers to provide a telephone service in Welsh on a direct line telephone number in one of their departments. The complainant alleged that he called 01443 663718 (a direct line telephone number within the Education Directorate) on 09/08/2016; that the call was answered by someone who did not speak Welsh; that this person did not offer to transfer the complainant to a Welsh speaker; and that, instead, the person spoke to the complainant in English. In an e-mail on 08/11/2016, in response to a request by the Commissioner for further information, the complainant stated that the relevant call was between 14:00 and 15:00 on 09/08/2016.9/6/2017
Welsh MinistersThe Commissioner received a complaint on 22/09/2016 from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint involved an alleged failure by the Welsh Ministers to provide a telephone service in Welsh on their main telephone number. The complainant alleged that he telephoned 0300 0604400 (the Welsh Ministers' main telephone number) around 12:00 on 22/09/2016, and asked to speak to the press office; that he received a Welsh language response and service from the person who answered the call; that he was transferred to the press office and received an English only greeting ‘Hello, press office’; that no offer was made to transfer him to a member of staff who could deal with the call in Welsh, and that instead he had to ask to be transferred. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not Welsh Ministers had failed to comply with standard 10. 9/6/2017
City of Cardiff CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complainant alleged that the agendas and minutes of the City of Cardiff Council’s (the Council) main committees were not available in Welsh on its website. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standards 41, 48, 49 and 52.1/6/2017
Neath Port Talbot County Borough CouncilThe Commissioner received a complaint from a person on the 2nd of August 2016 which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complainant alleged that she phoned Neath Port Talbot County Borough Council's (the Council) main telephone number, 01639 686 868, on 29 July 2016 to make an enquiry. She chose the option to receive a Welsh language service. The complainant alleges that she waited on the phone for ten minutes. A Welsh language service did not seem to be available at the time and there was a regular (automated) message informing callers that an English language telephone service was available. The complainant said that she did not have time to wait for a Welsh language service that Day; she, therefore, had to choose the English language service in order to receive an answer to her enquiry.1/6/2017
Flintshire County CouncilThe Commissioner received a complaint on 30/03/2016 from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. It is alleged that the following publicity material is in English only; posters and signs advertising fitness classes and special offers for customers. A complaint was received that the Council's website along with Deeside Leisure Centre's Facebook page treat the Welsh language less favourably than the English language. A complaint was also made that the Technogym self-service machine was in English only, along with the absence of S4C on Technogym machines at Deeside Leisure Centre. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Flintshire County Council had failed to comply with standards 37, 38, 52, 58, 60, 61 and 63.12/5/2017
Welsh MinistersThe Commissioner received a complaint on 30/03/2016 from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complainant alleges that she received a telephone call on Saturday morning, 18 June 2016, from a person acting on behalf of the Welsh Ministers, who were conducting the Superfast Cymru survey. She alleges that she was not given the choice to participate in the survey through the medium of Welsh, and that she had to request a Welsh language service. Following her request, her call was transferred to a Welsh speaker, and the survey was then conducted successfully through the medium of Welsh. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not Welsh Ministers had failed to comply with standards 21 and 81.12/5/2017
City of Cardiff CouncilThe Commissioner received a complaint from a member of the public that satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complainant stated that the online change of address form for Council Tax, which is on City of Cardiff Council’s website, was not available in Welsh. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standard 50.21/3/2017
City of Cardiff CouncilThe Commissioner received a complaint from a person on 10/06/2016 that met the conditions of section 93 (3) to (6) of the Welsh Language Measure. The complainant alleged that they did not receive a reception service in Welsh whilst visiting the Council's main office at Atlantic Wharf, Cardiff Bay on the afternoon of 7 June 2016. The complainant was seeking to obtain a postal vote. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Flintshire County Council had failed to comply with standard 64.1/3/2017
Vale of Glamorgan CouncilDescription of the investigation The Commissioner received a complaint from a member of the public that satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint was regarding information on the Vale of Glamorgan Council website in relation to 2016 summer activities. The complaint stated: - that a link on the website’s English language homepage went to the ‘Summer Activities 2016’ page (which contained dedicated information regarding summer activities), but that the equivalent link on the Welsh language homepage took the user to the ‘Beth sy’n digwydd’ page (a more general events page, with less information about summer activities), even though the ‘Gweithgareddau Haf 2016’ page was available on the Welsh version of the website; - that the information on the ‘Gweithgareddau Haf 2016’ page was not complete, compared with the ‘Summer Activities 2016’ page; - that a Welsh language PDF document, containing information about all the summer activities, had been placed on the ‘Summer Activities 2016’ page but not on the ‘Gweithgareddau Haf 2016’ page. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standards 48 and 52.1/3/2017
Vale of Glamorgan CouncilThe Commissioner received a complaint from a member of the public that satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint stated that the ‘Updated Policy for the Appointment of LA Governors’ document, which was on the ‘Swyddi Llywodraethwyr Awdurdod Lleol (ALl)’ page on the Vale of Glamorgan Council website, and on the English version of that page, was not available in Welsh. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standard 47. 1/3/2017
Vale of Glamorgan CouncilDescription of the investigation The Commissioner received a complaint from a member of the public that satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint was regarding information about Planning on the Vale of Glamorgan Council website. Specifically, it was stated that the Development and Building Control Registers, and the ‘A Guide to Planning in the Vale of Glamorgan’ document, were not available in Welsh. There are links to the register and the document on the ‘Cynllunio a Rheolaeth Adeiladu’ page on the Council website, and on the English version of that page. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standards 47 and 52. 1/3/2017
Vale of Glamorgan CouncilThe Commissioner received a complaint from a member of the public that satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complaint stated that all the text on the ‘Swyddi Gwag Cyfredol’ page on the Vale of Glamorgan Council website was not available in Welsh, and that the Welsh text within individual job advertisements was positioned below the English text. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standard 52. 1/3/2017
Flintshire County CouncilThe Commissioner received a complaint on 30/03/2016 from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complainant alleged that the Council did not provide swimming lessons through the medium of Welsh beyond Wave 2 lessons at Mold Leisure Centre. The complainant alleged that the leisure centre's receptionist explained that a comprehensive programme of Wave 1 and 2 swimming lessons were available through the medium of Welsh but that there were no Wave 3 and 4 lessons available through the medium of Welsh. Furthermore, the complainant alleged that the leisure centre did not have a plan in place to provide lessons beyond Wave 2 in the future. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Flintshire County Council had failed to comply with standards 84 and 86.15/2/2017
Welsh MinistersThe Commissioner received a complaint from a person on 20/04/2016 that met the conditions of section 93 (3) to (6) of the Welsh Language Measure. The complainant alleged that there was an issue with the planning forms on the Planning Portal website which meant that it was not possible to submit a planning application to the local authority through the medium of Welsh. The complainant also alleged that much of the Welsh content found on the Planning Portal website was incorrect. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not Welsh Ministers had failed to comply with standards 50, 50A, 50B, 52 and 55.20/12/2016
City and County of Swansea CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The Complainant alleged that that he was not greeted in Welsh having telephoned the Council's main telephone line on 01792 636000, on 30 March 2016 at 12.25pm. The complainant alleges that he was not asked whether he wished to receive a service in Welsh and that there was a delay before he was transferred to a Welsh speaker. The complainant also alleges that it is not possible to view Welsh language content on the Council's Facebook page via the mobile phone app. In addition, it is alleged that official notices on the Public Notices website and in the South Wales Evening Post (specific reference is made to the notice on planning developments which appeared on 4 April, 2016 in the Evening Post) appeared in English only. The information raised suspicions that the Council had failed to comply with the Welsh language standards. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standards 8, 9, 11, 58 a 69. 21/11/2016
Carmarthenshire County CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complainant alleged that the Welsh text displayed on a sign that has been erected by the CWM Environmental recycling centre at Nantycaws, Carmarthen is inaccurate. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standards 61 and 63. 21/11/2016
City of Cardiff CouncilThe Commissioner received a complaint from a person on 11/04/2016 that met the conditions of section 93 (3) to (6) of the Welsh Language Measure. The complaint raises suspicion that Cardiff City Council has failed to comply with a standard. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to determine whether there was a failure by Cardiff City Council to comply with standards 18 and 20.10/11/2016
City of Cardiff CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The Complainant alleged that an operator on the Connect 2 Cardiff telephone line (02920 872088) offered that the complainant speak to an operator in English in order to get a faster service. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standards 9, 10 and 17. 10/11/2016
City of Cardiff CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complainant alleged that English only temporary signs had been erected in Bute Park, Cardiff, and on Caerphilly Road, Cardiff. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standard 61. 26/10/2016
City of Cardiff CouncilThe Commissioner received a complaint from a person which satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complainant alleged that English only temporary signs had been erected in Bute Park, Cardiff, and on Caerphilly Road, Cardiff. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standard 61. 26/10/2016
Wrexham County Borough CouncilThe Commissioner received a complaint from a member of the public that satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complainant alleges that there was no Welsh speaker available on reception at the Guildhall, Wrexham when he visited the reception on 1/4/16. The complainant alleges that he was informed by the customer advisor working on reception that he would have to wait for another member of staff to return to the reception area before he could be provided with a Welsh language service. The complainant alleges that a full and prompt service was available to anyone who wished to receive an English language service. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standard 64. 19/10/2016
Caerphilly County Borough CouncilThe Commissioner received a complaint from a member of the public that satisfied the conditions of section 93(3) to (6) of the Welsh Language Measure. The complainant alleged that the use of the slogan "yn barod i'w renti" and the hashtag #GweithioiGaerffili on the Council’s facebook pages is incorrect. The complainant also alleged that the use of "Ystafelloedd Newid Dan Do" on signage displayed in leisure centres is also incorrect. The complaint raised doubts about the Council’s compliance with the standards. The Commissioner decided to undertake an investigation under section 71 of the Welsh Language Measure in order to ascertain whether or not the Council had failed to comply with standards 58 and 63. 20/9/2016

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