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The Welsh Language Commissioner’s Assurance Reports


Time to set the standard – a portrayal of Welsh Language users’ experiences

The Welsh Language Commissioner’s Assurance Report 2015-16:

The Commissioner’s aim is to promote and facilitate the use of the Welsh language and to make it easier for people to use the language in their everyday lives.

This report is published to help organisations that provide public services to the people of Wales to develop an understanding of the reality of Welsh speakers’ experiences as they use those services. The Commissioner hopes that introducing her findings will motivate organisations to channel their efforts effectively to improve the experiences of Welsh language users.

The report describes the situation from the user’s perspective based on the findings of a series of mystery shopper and thematic surveys conducted during 2015-16. It reveals what opportunities and lack of opportunities were available to people who either have to or choose to use the Welsh language.

The report is published in accordance with Section 4 of the Welsh Language (Wales) Measure 2011.

Click here to read the report: Time to set the standard – a portrayal of Welsh language users’ experiences.

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