The Welsh Language Commissioner aims to encourage compliance through empowering and enabling organisations.
One of the ways by which the Commissioners will achieve this is by drawing attention to examples of successful practices.
This section includes a library of successful practices
case studies. Organisations are encouraged to read these case studies, and to consider whether these practices could be adapted to meet their own individual needs.
Successful practices, in the context of Welsh language services provision is:
- actions that lead to either improving the experience of the services users, to increasing the opportunities to use the Welsh language, or to ensuring compliance with the Welsh language standards.
- actions that may be adapted and transferred to other organisations in order to improve Welsh language services.
- actions that are progressive and innovative, offering good value for money and time, and are viable and sustainable long term.
- Cases where organisations went beyond the requirements of complying with standards.
Through gathering and sharing information about successful practices, the Commissioner aims to compel organisations to:
- operate through innovative methods
- adopt a positive, solution-focused approach
- question to what extent their current practices succeed through analysis and self-evaluation
- consider adapting and transferring practices proven to succeed in other organisations to ensure good compliance.
- respond proactively to statutory requirements and service users’ expectations.
To discuss further, or to bring the Commissioner’s attention to examples of successful practices, contact the Commissioner.
Below is a list of other useful good practice sharing websites:
This section includes case studies based on successful practices brought to the Commissioner’s attention when carrying out regulatory duties.