There is a duty on public bodies with statutory Welsh language schemes to make sure that services for the public comply with the scheme’s requirements. The organization itself is mainly responsible for the quality and standard of these services. Language schemes include commitments which state the way the organization will review how the scheme is implemented.
The Welsh Language Commissioner is responsible for regulating organizations’ compliance with their Welsh language schemes. The Commissioner’s Regulatory Framework, which came into effect on 1 April 2016, explains how the Commissioner intends to conduct her work of regulating Welsh language schemes from this date forward.
If the Commissioner suspects that an organization is failing to comply with its language scheme, whether by means of a complaint received or by holding reviews or investigations, she may hold a statutory investigation under section 17 of the Welsh Language Act 1993 to decide if there was a failure.